STI is structured according to a dynamic model, which is able to adapt to technological change and market development, as well as to fit clients’ needs. To add value to our solutions and gain market position against our competitors, we structured our model as follows:
PLANNING & ANALYSIS
Check of client’s technological background
Identification of possible improvements in communications cost and management
Assess optimization strategy
DESIGN & SOLUTIONS
Solution design based on the balance between technology, human resources and corporate processes
Financial solution of purchasing or long-term leasing including insurance policies
IMPLEMENTATION & DELIVERY
Implementation of the solution according to client’s needs
Service adaptation to client’s business with minimal disruption
Issue of documentation and certification in compliance with existing regulation
SUPPORT & ASSISTANCE
Remote and on site technical support
Replacement of broken equipment and return deposit item
Internet trouble ticketing management
Service Level Agreement (SLA) and phone coverage hours, set in order to client’s requirement
MANAGEMENT & CUSTOMER CARE
Appropriate TLC infrastructures management with high reliability standards
Customized bids and support on further services in the Interactive area of the website to improve existing solutions
Co-Marketing solutions to support Client Partnership.
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